Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an offshore casino we haven't covered yet? This page explains how to reach Best Offshore Casinos and what kind of queries we're able to help with.
What We Can Help With
Best Offshore Casinos is an independent research and comparison site covering offshore online casinos that accept US players. We're not a casino ourselves, and we don't process deposits, withdrawals, or bets. That means we're the right people to contact about:
- Corrections to a review — licensing details, bonus terms, or banking methods that have changed
- General feedback on our rankings, methodology, or site content
- Suggestions for offshore casinos or topics you'd like to see us cover
- Questions about how we score and rank the sites listed on our About Us page
- Media or partnership enquiries related to the site itself
What We Can't Help With
Because we don't operate any casino, hold player funds, or have access to individual accounts, there are things outside our reach. If any of the following apply, the casino's own support team — not Best Offshore Casinos — is the right first stop:
- Withdrawal delays, payout disputes, or account verification issues on a specific site
- Bonus terms not being honored as described at signup
- Account access, password resets, or KYC document requests
- Deposit or payment problems, including crypto transaction issues
Offshore casinos sit outside US state regulation, so there's no state gaming commission or ombudsman to escalate a complaint to in the way there would be with a regulated domestic operator. If a casino you've used isn't responding to support tickets, check the operator's own terms for a formal complaints process, and be aware this is one of the real trade-offs of playing offshore — one we cover honestly across the site rather than glossing over.
Before You Get In Touch
A few things worth checking first, since they answer most of the questions we receive:
- Review our Terms and Conditions if your question relates to how we use or present our content
- Check our Responsible Gambling page if you or someone you know needs support tools or the national problem gambling helpline
- Read the full write-up on the casino in question — most bonus terms, wagering requirements, and licensing details are already laid out there
A Note on What This Site Is
Every casino ranked on Best Offshore Casinos operates under licences issued outside the United States, and none are regulated by any US state gaming authority. That's a deliberate part of how we frame this site: the offshore market gives players access to real-money games and bonuses that aren't available through regulated domestic channels, but it also means the consumer protections — segregated player funds, dispute resolution boards, tested payout figures — that come with US state licensing don't apply. Anything we publish, including responses to contact enquiries, is written with that grey-area status in mind rather than presented as if these sites carry the same standing as a regulated operator.
We may earn a commission if you sign up with a casino through a link on this site. That arrangement never changes how a casino is scored — commission doesn't buy placement, and it doesn't stop us from noting a genuine drawback in any review, including our top-ranked listings.
Eligibility Reminder
Best Offshore Casinos is intended for adults aged 21 and over. We don't create content aimed at, or accessible to, anyone under that age, and we ask that any enquiry sent to us confirms the sender meets that threshold. If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER, and further tools are listed on our Responsible Gambling page.
Getting a Response
We aim to read every message that comes in, though as an independent review team our reply times can vary depending on volume. General feedback and correction requests are usually the quickest to action, since they don't require back-and-forth. If you're reporting an error in a review, including the casino's name and the specific detail you believe is wrong helps us verify and update the page faster.